Frequently asked questions - Khelchamps

FAQ’s

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  • Cricket FAQs
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    • How can I play Fantasy Cricket?keyboard_arrow_downkeyboard_arrow_up

      Joining a Fantasy Cricket match is easy. Firstly, in the game tab select ‘Cricket’. Then select any upcoming cricket match. Now, build your cricket team of 11 players, join one or more contests, and start playing. For more details, visit the ‘how to play’ section.

    • How do I create my Fantasy Cricket team?keyboard_arrow_downkeyboard_arrow_up

      You can create a new cricket team under ‘create team’ section. Then set your team of 11 players. Your team must consist of combination of wicket-keeper/s (1-4), batsmen (3-6), bowlers (3-6), and all-rounder/s (1-4).

    • One of my selected player is not playing, what will happen?keyboard_arrow_downkeyboard_arrow_up

      If your selected players are not playing in the LIVE cricket match, then no points will be added to your fantasy score. Make sure you select the team after the toss and before the first ball is bowled.

    • How many Cricket players do I need to select to create a team?keyboard_arrow_downkeyboard_arrow_up

      To create your Fantasy cricket team, you will need 11 players.

    • How many players can I choose from 1 team?keyboard_arrow_downkeyboard_arrow_up

      You can select a maximum of 7 players from one side.

    • What is the maximum budget that I get to create my Fantasy Cricket team?keyboard_arrow_downkeyboard_arrow_up

      Credit points are assigned against each player. Within 100 credit points, you have to select 11 players.

    • How and when can I change/update players in my team?keyboard_arrow_downkeyboard_arrow_up

      You can shuffle and change the players from your fantasy cricket team before the official start time of the match.

    • With how many teams can I join a specific contest for a given match?keyboard_arrow_downkeyboard_arrow_up

      You can join a specific contest with maximum 6 teams.

  • Kabaddi FAQs
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    • How can I play Fantasy Kabaddi?keyboard_arrow_downkeyboard_arrow_up

      Joining a Fantasy Kabaddi match is simple. In the game tab select “Kabaddi”. Then select any match from the list of upcoming matches. Build your kabaddi team of 7 players, join one or more contest and start playing. For more details, visit the “how to play” section.

    • How do I create my kabaddi team?keyboard_arrow_downkeyboard_arrow_up

      You can create a new kabaddi team, consisting of 7 players, under the ‘create team’ section. Your team must have combination of Raiders, All-Rounders, and Defenders. Team Combination: Raiders: 1-3, All-Rounders: 1-2, Defenders: 2- 4, you can select maximum 4 players from 1 side.

    • One of my selected player is not playing; what will happen?keyboard_arrow_downkeyboard_arrow_up

      If any of your selected player is not playing in the LIVE match, no points will be added to your fantasy score.

    • How many players do I need to select to create a team?keyboard_arrow_downkeyboard_arrow_up

      Your fantasy kabaddi team must have 7 players.

    • How many players can I choose from 1 team?keyboard_arrow_downkeyboard_arrow_up

      You can select a maximum of 4 players from either side playing the actual kabaddi match.

    • What is the maximum budget I get to create a kabaddi team?keyboard_arrow_downkeyboard_arrow_up

      Every time you build a new team, you will get 100 credit points. Make the best use possible of these 100 credit points to set a strong team.

    • How and when can I change/update players in my team?keyboard_arrow_downkeyboard_arrow_up

      You can change or shuffle players in your team anytime, before the match starts.

    • With how many teams can I join contests for a single match?keyboard_arrow_downkeyboard_arrow_up

      For a match, one player can create a total of 6 kabaddi teams.

  • Football FAQs
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    • How can I play Fantasy Football?keyboard_arrow_downkeyboard_arrow_up

      Joining a fantasy football match is simple. In the game tab select “Football”. Then select any match from the list of upcoming matches; build your fantasy football team of 11 players. Join one or more contest and start playing. For more details, visit the “How to Play” section.

    • How do I create my Fantasy Football team?keyboard_arrow_downkeyboard_arrow_up

      You can create a new football team under “Create Team” section. Then set your team of 11 players. Your team must have combination of Goal-Keeper, Defenders, Mid-Fielders & Forwards. Combination: Goal-Keeper: 1, Defenders: 3-5, Mid-Fielders: 3-5 & Forwards: 1-3.

    • One of my selected player is not playing, what will happen?keyboard_arrow_downkeyboard_arrow_up

      If any of your selected players are not playing in the LIVE football match, no points will be added to your fantasy score.

    • How many Football players do I need to select to create a team? keyboard_arrow_downkeyboard_arrow_up

      Your fantasy football team must have 11 players.

    • How many players can I choose from 1 team?keyboard_arrow_downkeyboard_arrow_up

      You select maximum 7 players from 1 side.

    • What is the maximum budget I get to create a Football team?keyboard_arrow_downkeyboard_arrow_up

      Every time you build a new team you will get 100 credit points.

    • How and when can I change/ update players in my team?keyboard_arrow_downkeyboard_arrow_up

      You can change or shuffle players in your fantasy team before the specific football match starts.

    • With how many teams can I join fantasy contests for a single match?keyboard_arrow_downkeyboard_arrow_up

      For a match, one player can create a total of 6 football teams.

  • Registrations
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    • What information do I need to provide during registration?keyboard_arrow_downkeyboard_arrow_up

      To be a registered user, you need to provide Mobile No. & Password.

    • How to register / Sign up?keyboard_arrow_downkeyboard_arrow_up

      Our registration process is simple and user-friendly. You can register with KhelChamps via our app or KhelChamps website.

    • Can I register / sign-up with email id?keyboard_arrow_downkeyboard_arrow_up

      As of now, you can register only via your mobile number.

    • How many accounts can I create with same mobile & email ID?keyboard_arrow_downkeyboard_arrow_up

      Only one account is allowed per user.

  • Deposit
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    • How can I add cash to my fantasy account?keyboard_arrow_downkeyboard_arrow_up

      You can easily add cash to your fantasy account from your KhelChamps app or website. Once you click on ‘add cash’ button you will be able to add money to your account via credit/debit cards, internet banking & wallets.

    • Is it safe to make payments using credit/debit card?keyboard_arrow_downkeyboard_arrow_up

      It is perfectly safe to make deposit using credit/debit cards. KhelChamps uses 128-bit SSL encryption in all online transactions.

    • Do I need to verify my account (email, SMS) for /before deposit?keyboard_arrow_downkeyboard_arrow_up

      While player deposit, his mobile number has to be verified. He can at any point get his email address verified (but prior or during withdrawal).

    • Can I play with amount deposit in KhelPlay Rummy account?keyboard_arrow_downkeyboard_arrow_up

      KhelPlay Rummy account holder can login with the same mobile number, username, Email ID and password to their KhelChamps account. Both account share a common wallet. Money in your account can be used to play both rummy and fantasy games. Only the bonus earned by the player will not be transferable. That is bonus earned from rummy cannot be used to play cash games in fantasy and vice versa.

    • Is my wallet common for KhelPlay Rummy & KhelChamps account?keyboard_arrow_downkeyboard_arrow_up

      Yes, both have a common wallet. Amount in your account can be used to play fantasy league as well as rummy. Only bonus that you win will not be transferable, that is bonus you earned from KhelPlay Rummy can only be used to play rummy cash games and vice versa.

    • What options or type are available for player to deposit?keyboard_arrow_downkeyboard_arrow_up

      Debit / credit card, Wallets, NetBanking, mobile wallet, etc.

    • Why my RuPay debit card is not working?keyboard_arrow_downkeyboard_arrow_up

      RuPay debit card needs to be activated with your bank to make online transactions. Please coordinate with your bank to get through with the activation process. If RuPay card is not activated, you can make payment using credit/debit card, internet banking & wallet.

    • Why my deposited cash is not added to my fantasy account?keyboard_arrow_downkeyboard_arrow_up

      The amount players deposit is transferred to their KhelChamps wallet instantly. In some cases, there might be either issue or delay with bank or payment gateway not clearing your transaction, in such cases we will inform you. Do not worry! You can immediately contact support team by mailing them at This email address is being protected from spambots. You need JavaScript enabled to view it. with your transaction details.

    • What is the minimum amount that player can deposit?keyboard_arrow_downkeyboard_arrow_up

      You can deposit a minimum of Rs. 25 in your fantasy account.

    • Why am I unable to make any deposit in my fantasy account?keyboard_arrow_downkeyboard_arrow_up

      Deposit will only be accepted after fulfilling certain criteria. Your mobile number has to be verified prior to deposit. If your mobile is verified and yet you are facing problem, email details to support team by writing them at This email address is being protected from spambots. You need JavaScript enabled to view it.

    • Can I deposit using online/internet banking?keyboard_arrow_downkeyboard_arrow_up

      Yes. We have multiple payment options at your disposal like credit/debit card, net banking, wallet.

    • Where can I(player) deposit from?keyboard_arrow_downkeyboard_arrow_up

      Player can deposit cash to their KhelChamps account from the KhelChamps mobile app or via website.

  • Game Related
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    • What is 100 credit budget points?keyboard_arrow_downkeyboard_arrow_up

      100 credit budget points is a budget that we give every player to build up his fantasy team. Every time you build your team you will get a 100 credit budget points. Each real player, based on his skills and form, is assigned some points; you have to choose these 100 credit points wisely to form a competitive team.

    • When is my fantasy scores updated?keyboard_arrow_downkeyboard_arrow_up

      Your fantasy score is directly related to the LIVE match going on. Your score gets updated within seconds, depending on the match proceedings. Once an ongoing match is over, it will take another 30 minutes to analyze the final scores & update your fantasy points.

    • How I score points?keyboard_arrow_downkeyboard_arrow_up

      You score points depending upon your selected players’ performance in the LIVE match. If you have selected a player & he is not playing no points will be added to score.

    • What will happen when a match gets cancelled?keyboard_arrow_downkeyboard_arrow_up

      In case any match gets cancelled or not completed, we will return money deposited by player to join that match. Amount deposited will be refunded in your fantasy account.

    • What will happen if a match is tied?keyboard_arrow_downkeyboard_arrow_up

      Even if the match is tie, it counts as a result, although not in favour of the two participating teams. So, the points will be assigned as per the performance of players you have chosen in your fantasy team.

    • How can I know my position, ranking?keyboard_arrow_downkeyboard_arrow_up

      Your position and rank gets updated within 1 to 2 hours of match completion.

    • How many teams can I create?keyboard_arrow_downkeyboard_arrow_up

      One player can create a total of 6 teams.

    • How do I create team?keyboard_arrow_downkeyboard_arrow_up

      You can create a new team under ‘create team’ section.

    • How many contests/matches can I join?keyboard_arrow_downkeyboard_arrow_up

      Player can join multiple matches at a time. Re-joining a single match with the same team is not allowed. You can join 1 match with different teams.

    • Once contest/match is joined, can I quit or leave?keyboard_arrow_downkeyboard_arrow_up

      Join a contest that you find suitable, once you are in, you are in.

    • What is a free game? keyboard_arrow_downkeyboard_arrow_up

      Free games are free to join. You don’t have to make any deposit for joining them. Only build your team and take part in free games. They help you to understand fantasy league better.

    • What is cash game? How can I join cash games?keyboard_arrow_downkeyboard_arrow_up

      You will have to make deposits to join cash games. There will be many cash games with varying price.

    • What is the difference between contest and match?keyboard_arrow_downkeyboard_arrow_up

      Every match will have multiple contests. E.g. a match between India and England will have more than one contest under it, with different pricing like Rs.25, Rs.100, etc. Player can join as many contest he wishes for a match.

    • Joining amount for contest and match is same?keyboard_arrow_downkeyboard_arrow_up

      One match will have many contests of various amounts. So player has the choice to join any contest according to his choice.

    • What is the gameplay for fantasy?keyboard_arrow_downkeyboard_arrow_up

      Gameplay for Fantasy is very simple, just build your team, select a contest, and start playing. For more details, visit the “how to play” section.

    • How and when can I change players in my team?keyboard_arrow_downkeyboard_arrow_up

      You can change or shuffle players in your team before the match starts.

    • What if I exceed my 100 free credit points?keyboard_arrow_downkeyboard_arrow_up

      Sorry, you will have only 100 free credit points to build up a team. If you use up all your credit points before building your team no further points will be available. So, build your fantasy team wisely.

    • I have selected a player, but he is not playing what will happen?keyboard_arrow_downkeyboard_arrow_up

      If any of your selected players is not playing in the LIVE match, no points will be added to your fantasy score.

    • How to join private contest?keyboard_arrow_downkeyboard_arrow_up

      To join a private contest, you need to use the specific contest code. Once you enter the contest, you will be able to join the contest. Contest joining fee will be deducted from your KhelChamps account.

    • What is a private contest? How to create a private contest?keyboard_arrow_downkeyboard_arrow_up

      Private contests can be played by selected players only. Players will have option to create their own private contest and play along with friends.
      Steps to create private contest:-
      1) Under “all contest” section there is an option to create contest.
      2) Player will have to determine contest fee and number of players who can join the contest.
      3) Once credentials are entered you will get a contest code and link
      4) Share the code with friends and start playing Private Contest.

    • Will it be possible to see other players’ team?keyboard_arrow_downkeyboard_arrow_up

      Yes, every team will be visible to every player once the match starts so that no further changes are possible, giving every player a fair chance.

  • Winnings & Withdrawal
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    • If someone else scores same fantasy points as me what will happen? How will you distribute winnings?keyboard_arrow_downkeyboard_arrow_up

      If two or more players score the same fantasy points they will share the same team ranking. In such a case the winning money of all the players will be added up & equally distributed among them.

    • When will my winnings be updated in my fantasy account?keyboard_arrow_downkeyboard_arrow_up

      After a match is over winnings are updated in players account within 1 to 2 hours.

    • Is there any tax deduction from my winning amount?keyboard_arrow_downkeyboard_arrow_up

      According to government rule, TDS will be deducted on winning amount more than Rs.10000. You can also claim your TDS certificate after winning.

    • How can I withdraw the winning amount?keyboard_arrow_downkeyboard_arrow_up

      Winning amount is delivered in your fantasy account within 1 to 2 hours after completion of a match. You will be able to withdraw your winnings after one-time account verification.

    • Can I withdraw Bonus amount?keyboard_arrow_downkeyboard_arrow_up

      No, you cannot withdraw your bonus. It can be used to play more cash games.

    • Is my entire winning amount withdrawable?keyboard_arrow_downkeyboard_arrow_up

      All winning amounts are withdrawable. TDS will be deducted on amount more than Rs.10000 and remaining amount will be delivered to your account.

    • How to get bonus?keyboard_arrow_downkeyboard_arrow_up

      There will be many exciting bonus scheme based on various offers like referral bonus, login bonus, and various contest-related bonus.

    • How can I withdraw my bonus?keyboard_arrow_downkeyboard_arrow_up

      Bonus is non-withdrawable. You can use your earned bonus to join cash games.

    • Is there an expiry period for bonus?keyboard_arrow_downkeyboard_arrow_up

      Yes, every bonus will have an expiry period. Expiry period is under the sole discretion of KhelChamps management.

    • What is process for withdrawal?keyboard_arrow_downkeyboard_arrow_up

      You can withdraw your winning amount after one-time verification.

    • What all documents are required for withdrawal process, are those mandatory?keyboard_arrow_downkeyboard_arrow_up

      KhelChamps needs player to produce government approved ID proof. PAN card, Aadhar card, Passport, Bank Passbook, and other approved documents will be required for verification.

    • What are the details required for withdrawal?keyboard_arrow_downkeyboard_arrow_up

      Your bank details like bank name, account holders name, account no, IFSC code.

  • Login
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    • I have forgotten my password? What to do?keyboard_arrow_downkeyboard_arrow_up

      Resetting your password is easy in KhelChamps. Once you click on forget password tab, we will send you an OTP to your registered mobile number. Use the OTP to set your new password.

    • I am unable to login into my account? What can I do?keyboard_arrow_downkeyboard_arrow_up

      Firstly, make sure you have registered with KhelChamps using mobile number. Please login with your registered mobile number; also, check the password you are entering. If the issue persists, please coordinate with KhelChamps at This email address is being protected from spambots. You need JavaScript enabled to view it..

    • I have forgotten my mobile number? What can I do?keyboard_arrow_downkeyboard_arrow_up

      Inform us about the same at This email address is being protected from spambots. You need JavaScript enabled to view it. & we will guide you to resolve the problem.

    • Can I change my user name/Mobile number/Email ID?keyboard_arrow_downkeyboard_arrow_up

      Your user name is your unique identification. It will not be possible to change your user name. So, please do select your user name carefully.

    • How to change my password?keyboard_arrow_downkeyboard_arrow_up

      Changing your password is easy. In ‘my account’ section there is edit profile option. After clicking on edit profile, you will be able to change your password.

    • Can I use or login with my KhelPlay Rummy account?keyboard_arrow_downkeyboard_arrow_up

      Yes, player can login to KhelChamps account using their KhelPlay Rummy registered mobile number.

  • Profile
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    • Can I change my profile details?keyboard_arrow_downkeyboard_arrow_up

      You can make changes to your profile information under my accounts edit profile section. Once mobile no. is verified, you can’t change them.

    • How can I change my phone number?keyboard_arrow_downkeyboard_arrow_up

      Once your phone number is registered, we will not allow any changes. But in case you have lost your number or some other emergency, and you need to change your phone number; you will have to inform us of such a change at This email address is being protected from spambots. You need JavaScript enabled to view it. . Our support team will guide you.

    • Can I change my bank details?keyboard_arrow_downkeyboard_arrow_up

      Yes, you can change your bank details any time you want. Also players have the liberty to add multiple bank details to your Fantasy account.

    • Can I make changes to my PAN card/AADHAR card?keyboard_arrow_downkeyboard_arrow_up

      No changes will be allowed to any of the personal identification documents which are government acclaimed.