Frequently asked questions - Khelchamps
FAQ's / Help
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  • Registration
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    • How to register / Sign up?keyboard_arrow_downkeyboard_arrow_up

      KhelChamps support the fastest registration. Just visit KhelChamps website, download the App. fill in your Phone No. & password. That’s it, you are good to go. You can also register/sign-up with Google+ or FB.

    • Can I register / sign-up with email?keyboard_arrow_downkeyboard_arrow_up

      E-mail ID is not required for registration, just use your Mobile No.

    • How many accounts can I create with the same mobile number or email ID?keyboard_arrow_downkeyboard_arrow_up

      KhelChamps allow only one account per user. You can create only one account for a given mobile number or email id.

    • What information do I need to provide for registration?keyboard_arrow_downkeyboard_arrow_up

      For registration, you need to provide phone no & for registration with social account you can use Email ID.

    • Is it mandatory to provide mobile number and/or password for registration?keyboard_arrow_downkeyboard_arrow_up

      Mandatory information’s required for direct registration:

      1) Phone number
      2) Password.

    • Can we register with a social media account? If yes, how?keyboard_arrow_downkeyboard_arrow_up

      Yes, you can log in with your social media accounts like Facebook or Google. In the login section, there are options to log in with either your mail id or your social media accounts.

    • I have not received confirmation mail / SMS on Sign-up?keyboard_arrow_downkeyboard_arrow_up

      In case you have not received confirmation mail please check your email spam box. Also, make sure you are using the correct mail ID or Mobile no in case of SMS.

    • I am from Assam can I play fantasy cricket at KhelChamps?keyboard_arrow_downkeyboard_arrow_up

      No, we are sorry you can’t. At present residents of Assam, Odisha, Sikkim and Telangana are not permitted to play real money Fantasy games.

  • Login
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    • Can I use or login with my Khelplay Rummy account?keyboard_arrow_downkeyboard_arrow_up

      Yes, you can log in with your KhelPlay Rummy registered mobile number.

    • Can I change my user name?keyboard_arrow_downkeyboard_arrow_up

      Your user name is your unique identification. It will not be possible to change your user name. So, please do select your user name carefully.

    • I’ve forgotten my password? What to do?keyboard_arrow_downkeyboard_arrow_up

      Resetting your password is really easy. Once you click on forget password tab, we will send you an OTP to your registered mobile number. Use the OTP to get your new password.

    • I am unable to login into my account? What can I do?keyboard_arrow_downkeyboard_arrow_up

      Firstly, make sure to log in with your registered mobile no. Also, check the password you are entering. If the issue persists please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

    • I’ve forgotten my mobile number? What can I do?keyboard_arrow_downkeyboard_arrow_up

      Inform us about the same at This email address is being protected from spambots. You need JavaScript enabled to view it. & we will guide you to resolve the problem.

    • How to change my existing password?keyboard_arrow_downkeyboard_arrow_up

      Changing your password is easy. In ‘my account’ section there is edit profile option. Clicking on edit profile you will be able to change your existing password.

  • Profile
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    • Can I change my profile details?keyboard_arrow_downkeyboard_arrow_up

      You can make changes to your profile information under my account edit profile section. Once mobile no and Email ID is verified you can’t change them.

    • How can I change my phone number?keyboard_arrow_downkeyboard_arrow_up

      Once your phone number is registered, we will not allow any changes. But in case you have lost your number or some other emergency and you need to change your phone number. You will have to inform us of such a change at This email address is being protected from spambots. You need JavaScript enabled to view it.. Our support team will guide you.

    • Can I change my bank details?keyboard_arrow_downkeyboard_arrow_up

      Yes, you can change your bank details any time you want. Also, you can add multiple bank details to your Fantasy account.

  • Deposit/Add cash
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    • What is the minimum deposit amount?keyboard_arrow_downkeyboard_arrow_up

      Minimum deposit amount at KhelChamps is of Rs.25.

    • Where can I(player) deposit from?keyboard_arrow_downkeyboard_arrow_up

      Depositing cash is very easy. Open KhelChamps App. click on ADD CASH & deposit money directly to your KhelChamps account. Follow the same steps on the website to ADD CASH

    • How can I add cash to my fantasy account?keyboard_arrow_downkeyboard_arrow_up

      Click on ‘add cash’ button, you will be able to add money to your account via credit/debit cards, internet banking & wallets.

    • Do I need to verify my account (email, Mobile No.) for/before deposit?keyboard_arrow_downkeyboard_arrow_up

      Mobile verification is mandatory for any account related transactions. If your mobile number is not verified with KhelChamps, you will not be able to deposit any cash.

    • Is it safe to make payments using a credit/debit card?keyboard_arrow_downkeyboard_arrow_up

      It is perfectly safe to make a deposit using credit/debit cards. KhelChamps uses 128 bit-SSL encryption in all online transactions.

    • Can I play with amount deposit in KhelplayRummy account?keyboard_arrow_downkeyboard_arrow_up

      Khelplay Rummy account holder can log in with the same mobile number, username, email ID and password to their KhelChamps account. Both share a common wallet. Money in your account can be used to play both rummy and fantasy games. Only the bonus earned by the player will not be transferable. That is bonus earned from Rummy cannot be used to play cash games in Fantasy and vice versa.

    • Is my wallet common for khelplayRummy & KhelChamps account?keyboard_arrow_downkeyboard_arrow_up

      Yes, both have a common wallet. The amount in your account can be used to play fantasy league as well as rummy. Only bonus that you win will not be transferable, that is a bonus you earned from KhelplayRummy can only be used to play rummy cash games and vice versa.

    • What options are available to deposit cash in my account?keyboard_arrow_downkeyboard_arrow_up

      Debit/credit card, Wallets, Net banking, mobile wallet, etc.

    • Why my Rupay debit card is not working?keyboard_arrow_downkeyboard_arrow_up

      Rupay debit card needs to be activated with your bank to make online transactions. Please coordinate with your bank to get through with the activation process. If Rupay card is not activated you can make payment using credit/debit card, internet banking & wallet.

    • Why my deposited cash is not added to my fantasy account?keyboard_arrow_downkeyboard_arrow_up

      Amount deposit is transferred to players account instantly. In some cases, there might be an issue or delay with bank or payment gateway not clearing your transaction, in such cases, we will inform you. Do not worry! you can immediately contact the Support team at This email address is being protected from spambots. You need JavaScript enabled to view it. about your transaction-related details.

    • Why am I unable to make any deposit in my fantasy account?keyboard_arrow_downkeyboard_arrow_up

      Deposit will only be accepted after full filling certain criteria’s. Your mobile number has to be verified prior to deposit. If your mobile is verified and yet you are still facing a problem, email details to support team by writing them at This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Game Play & Team creation
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    • What will happen if a match gets cancelled / Abandoned?keyboard_arrow_downkeyboard_arrow_up

      It will be a sad situation. Just don’t worry, KhelChamps will immediately refund the match fee paid to join a contest or contests for the same match.

    • What will happen if a match is tied?keyboard_arrow_downkeyboard_arrow_up

      In case a match ends without any result or a winner. We will calculate participating players on field performance & will declare a winner based on their points scored.

    • How many teams can I create?keyboard_arrow_downkeyboard_arrow_up

      For a match, one player can create a total of 6 teams.

    • How do I create a team?keyboard_arrow_downkeyboard_arrow_up

      You can create a new team under ‘create team’ section.

    • What is the gameplay for fantasy?keyboard_arrow_downkeyboard_arrow_up

      Gameplay for Fantasy is very simple. Select any match from the list of upcoming matches, build your team, join one or more contest and start playing. For more details visit the “how to play” section.

    • How and when can I change players in my team?keyboard_arrow_downkeyboard_arrow_up

      You can change or shuffle players in your team till the match start.

    • Why my contest got cancelled?keyboard_arrow_downkeyboard_arrow_up

      For every contest to happen smoothly, there is a minimum no of players who need to join the contest. In case any contest is not meeting the minimum player requirement, that contest gets cancelled. Contests fee will be refunded back to KhelChamps account.

  • Score & Points
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    • What is 100 credit budget points?keyboard_arrow_downkeyboard_arrow_up

      100 credit budget points is a budget that we give every player to build their fantasy team. Every time you build a new team you will get 100 credit points.

    • When is my fantasy scores updated?keyboard_arrow_downkeyboard_arrow_up

      Your fantasy score is directly related to the LIVE match going on. Your score gets updated within seconds depending on the match proceedings. Once an ongoing match is over it will take another 30 minutes to analyse the final scores & update your fantasy points.

    • How I score points?keyboard_arrow_downkeyboard_arrow_up

      You score points depending upon your selected players’ performance in the LIVE match. If you have selected a player & he is not in the playing 11, no points will be added to score.

    • How can I know my position, ranking?keyboard_arrow_downkeyboard_arrow_up

      Your position and rank get updated within 1 to 2 hours of match completion.

    • What if I exceed my 100 free credit points?keyboard_arrow_downkeyboard_arrow_up

      Sorry, you will have only 100 free credit points to build up a team. So, be alert while drafting a fantasy team.

    • I have selected a player, but he is not playing what will happen?keyboard_arrow_downkeyboard_arrow_up

      If any of your selected players are not playing in the LIVE match, no points will be added to your fantasy score.

    • Will it be possible to see another players’ team?keyboard_arrow_downkeyboard_arrow_up

      Yes, every team will be visible to every player, only after the deadline is over. After that no further changes will be allowed, giving every player a fair chance.

  • Joining Contest
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    • What is contest joining fee?keyboard_arrow_downkeyboard_arrow_up

      The amount required to be paid by a player to a join a contest is called contest joining fee.

    • How many contests/ match I can join?keyboard_arrow_downkeyboard_arrow_up

      The player can join multiple matches at a time. Rejoining a single match with the same team is not allowed. You can join 1 match with different teams.

    • Can I join a contest using the available bonus?keyboard_arrow_downkeyboard_arrow_up

      To join a given contest a player has to pay 80% of the contest fee with money deposited in their account, the remaining 20% can be paid with bonus availed.

    • There is no bonus in my KhelChamps account, can I join a contest?keyboard_arrow_downkeyboard_arrow_up

      No worries. You can directly join any contest with available cash in their account. In case of an inadequate account balance, you can Add Cash to their KhelChamps account & join the contest.

    • How to join a private contest?keyboard_arrow_downkeyboard_arrow_up

      To join a private contest, you need to use the specific contest code you have received. Once you enter the code you will be able to join that particular contest. Contest joining fee will be deducted from your KhelChamps account.

    • What is a private contest? How to create a private contest?keyboard_arrow_downkeyboard_arrow_up

      Private contests can be played by selected players only. Players will have the option to create their own private contest and play along with friends.

      Steps to create a private contest:
      1) Under “all contest” section there is an option to create a private contest.
      2) The player will have to determine contest fee and the number of players who can join the contest.
      3) Once credentials are entered you will get a contest code and link
      4) Share the code with friends and start playing.

    • Once the contest/match is joined, can I quit or leave?keyboard_arrow_downkeyboard_arrow_up

      Once you have joined a contest you will not be allowed to leave or quit.

    • What is a free game/contest?keyboard_arrow_downkeyboard_arrow_up

      Free games are free to join. You don’t have to make any deposit to join a free contest. Just build your team and participate. They help you to understand the fantasy league better.

    • What is a cash game/contest? How can I join a cash game/contest?keyboard_arrow_downkeyboard_arrow_up

      You will have to pay a fee to join a cash game/contest.

    • What is the difference between contest and match?keyboard_arrow_downkeyboard_arrow_up

      Every match will have multiple contests. Eg a match between India vs England will have more than one contest under it, with different pricing like Rs.25, Rs.100, etc. The player can join as many contests he wishes for a match.

    • Joining amount for contest or match is the same?keyboard_arrow_downkeyboard_arrow_up

      One match will have many contests with various pricing. The player has the choice to join any contest according to his choice.

  • Prize & Winnings
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    • If someone else scores the same fantasy points as me what will happen? How will you distribute winnings?keyboard_arrow_downkeyboard_arrow_up

      If two or more players score the same fantasy points, they will share the same team ranking. In such a case the winning money will be equally distributed among them.

    • When will my winnings be updated in my fantasy account?keyboard_arrow_downkeyboard_arrow_up

      After a match is over winnings are updated in players account within 1 to 2 hours.

    • Is there any tax deduction from my winning amount?keyboard_arrow_downkeyboard_arrow_up

      According to government rule TDS will be deducted on winning amount more than Rs.10000. You can also claim your TDS certificate after winnings.

  • Bonuses
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    • What is a bonus?keyboard_arrow_downkeyboard_arrow_up

      KhelChamps provide all its players with added benefits like bonuses on various occasion. The bonus amount delivered in the player's account is non-withdrawable. Players can use the bonus amount to join a contest.

    • Can I join a contest using the available bonus in my account?keyboard_arrow_downkeyboard_arrow_up

      To join a given contest a player has to pay 90% of the contest fee with money deposited in their account, the remaining 10% can be paid with bonus availed.

    • How to get a bonus?keyboard_arrow_downkeyboard_arrow_up

      There will be various bonus related offers like referral bonus, login bonus and other contest specific bonus.

    • How can I withdraw my bonus?keyboard_arrow_downkeyboard_arrow_up

      The bonus is non-withdrawable. You can use your earned bonus to join cash games.

    • Is there is an expiry period for the bonus?keyboard_arrow_downkeyboard_arrow_up

      Yes, every bonus will have an expiry period of 7 Days. The expiry period is under the sole discretion of KhelChamps management.

    • How to use my bonus?keyboard_arrow_downkeyboard_arrow_up

      You can redeem your bonus by entering contests. Join any contest with the available bonus in your account.

      Note: Join any contest by paying 90% of the joining fee with cash & the remaining 10% with available bonus.

    • Is there any Refer a Friend bonus?keyboard_arrow_downkeyboard_arrow_up

      Yes, you will be rewarded for every successful referral @KhelChamps. Invite a friend & on his/her 1st deposit of Rs. 50, you will get 100% upto Rs. 1000 Referral bonus.

  • Accounting
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    • How to check my KhelChamps Account Balance?keyboard_arrow_downkeyboard_arrow_up

      A player can easily check their account related details in ‘My Profile’ section of the KhelChamps App. Once inside the app., players will also be able to find their total available balance on the Home Screen.

    • Where can I find my transaction details?keyboard_arrow_downkeyboard_arrow_up

      Every transaction details will be updated in the ‘My Account’ section of the App.

    • How to get notifications for my transactions?keyboard_arrow_downkeyboard_arrow_up

      Players will get Email / SMS notification on all transactions.

    • I have deposited cash, when will it get credited to my KhelChamps account?keyboard_arrow_downkeyboard_arrow_up

      Deposited money gets credited to your KhelChamps account within 30 minutes. Only your Mobile No has to be verified.

    • Will contest fee get deducted from my account balance?keyboard_arrow_downkeyboard_arrow_up

      If a player has adequate balance in their account, contest fee will be deducted from their account. If not, you will have to make a deposit to join a given contest.

  • Withdrawals
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    • How can I withdraw the winning amount?keyboard_arrow_downkeyboard_arrow_up

      Winning amount is delivered in your fantasy account within 1 to 2 hours after completion of a match. You will be able to withdraw your winnings after one-time account verification.

    • Can I make changes to my PAN card / AADHAR card?keyboard_arrow_downkeyboard_arrow_up

      No changes will be allowed to any of the personal identification documents which are government acclaimed.

    • Can I withdraw Bonus amount?keyboard_arrow_downkeyboard_arrow_up

      No, you cannot withdraw your bonus. Yet bonus can be used to join contests.

    • Is my entire winning amount withdrawable?keyboard_arrow_downkeyboard_arrow_up

      Winnings from cash games are withdrawable. TDS will be deducted on amount more than Rs.10000 and the remaining amount will be delivered to your account. The minimum amount that can be withdrawn at a time is Rs.200.

    • What is the process for withdrawal?keyboard_arrow_downkeyboard_arrow_up

      It is necessary for a player to play 100% of the deposited amount before they place a withdrawal request. Withdrawal without play will generally not be entertained, however in some cases, 5% of the deposited amount will be charged to process the withdrawal.

    • What all documents are required for the withdrawal process, are those mandatory?keyboard_arrow_downkeyboard_arrow_up

      KhelChamps needs a player to produce government approved ID proof. PAN card, Aadhar card, Passport, Bank Passbook and other documents will be required for verification.

    • What are the details required for withdrawal?keyboard_arrow_downkeyboard_arrow_up

      Your bank details like bank name, account holders name, account no, IFSC code.

We at Khel Champs are always ready to assist & help users with all their questions, feedback & complaints. Just Contact us: This email address is being protected from spambots. You need JavaScript enabled to view it.